AGENZIA EUROPEA PER LA SICUREZZA E LA SALUTE SUL LAVORO 2011 (gennaio) - Workplace Violence and Harassment: a European Picture - European Risk Observatory Report - M. Milczarek, European Agency for Safety and Health at Work, EU-OSHA Luxembourg: Publications Office of the European Union, 2010 - ISBN 978-92-9191-268-1- doi:10.2802/12198